Dept Recovery Plus

Parking as a Service Award

Sponsored by: Debt Recovery Plus

This new category will recognise how parking providers can create a positive experience for motorists. The category rewards work done by parking providers to create easy-to-understand, non-confrontational and person-centric services.

In particular, the category recognises how parking providers are harnessing data and real-time connectivity to not only enhance operational efficiency but to engage with drivers, enabling them to:

  • select, book and pay for parking (often in parallel to purchasing other services)

  • be informed of parking tariffs, locations and regulations on the move

  • set up parking accounts (enabling them to avoid parking fines and excess charges)

  • qualify for specific permits and concessions

  • use specific services such as electric vehicle charging or designated parking bays

  • access and validate promotional offers provided by third parties working with the parking provider

  • coordinate their parking with use of other modes of transport via ideas such as Mobility as a Service (MaaS) schemes.

The criteria:

The entry should include details of: 

  • Nature of parking operation: public, private, free, charged, retail, commuter, etc

  • Type of customer: shopper, commuter, contract, business traveller etc

  • Nature of service provided: park & ride, valet parking, call centre booking etc

  • Why has your organisation decided to adopt a positive approach to delivering parking as a service?

  • Innovative ideas and services implemented

  • Details of staff training and development undertaken

  • Feedback from customers and/or clients (surveys, awards, testimonials, external audits, etc)

  • Mystery shopping exercises

  • Proof of improvements to the service/business (evidence of success in attracting more customers and repeat business)

  • Examples of marketing literature, customer charters, etc

  • Quality awards the operation received (Investors in People, BS ISO awards, Park Marks, etc).


Please supply:

  • Images

  • Customer and client feedback/testimonials

  • Press cuttings/Links to websites

  • Details of other awards won.

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Entry Criteria

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British Parking Awards 2019

Created and presented by Parking Review magazine, the British Parking Awards are an independent competition. In their 18th year, the awards recognised the leading examples of car park management, enforcement, design and team work. Enter now!

8 March 2019
Royal Lancaster,

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