Exceptional Parking Experience

This award will be presented to the parking organisation that best demonstrates a commitment to providing excellent driver experience through exceptional customer service, active site management, high quality design and an overall attention to detail.

The jury expects entries to be well evidenced, such as verifiable user feedback and customer surveys.

The criteria:

The entry should include details of: 

  • Nature of parking operation: public, private, free, charged, retail, commuter, etc

  • Type of customer: shopper, commuter, contract, business traveller etc

  • Nature of service provided: park & ride, valet parking, call centre booking etc

  • Innovative ideas and services implemented

  • Details of staff training and development undertaken

  • Tangible feedback from customers and/or clients (surveys, awards, testimonials, external audits, etc)

  • Mystery shopping exercises

  • Proof of improvements to the service/business (evidence of success in attracting more customers and repeat business)

  • Examples of marketing literature, customer charters, etc

  • Quality awards the operation received (Investors in People, BS ISO awards, Park Marks, etc).

 

Please supply:

  • Images

  • Customer and client feedback/testimonials

  • Press cuttings/Links to websites

  • Details of other awards won.

 

Please supply:

  • Images

  • Customer and client feedback/testimonials

  • Press cuttings/Links to websites

  • Details of other awards won.

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Entry Criteria

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British Parking Awards 2018

Created and presented by Parking Review magazine, the British Parking Awards are an independent competition. Now in their 17th year, the awards recognise the leading examples of car park management, enforcement, design and team work.

Enter now!

9 March 2018
Royal Lancaster,
London

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